How to deal confidently with contractor upselling

Upselling is a fact of consumer life, from will you have fries with that? at the drive-thru to the credit card promotion at the department store cash register.

But when it comes to home services, how can you tell the difference between a worthwhile recommendation and a pitch you should ditch?

The answer revolves around one word: trust. Do you trust your plumbing, electrical, carpet-cleaning or other service provider?

Our members say that when theyve hired well-rated companies, especially ones theyve worked with before, they experience recommendations about additional products and services more as education than upselling.

Here are some ways to feel confident about evaluating service provider proposals to spend more than you planned:

Seek multiple estimates from contractors who have positive reputations and are appropriately licensed and insured.

Make sure you understand whats being proposed, and why. A reputable contractor should be willing to take time to explain everything, not simply push you to make a quick decision. If youre told to replace your main sewer line, for instance, require video proof of the problem, and be certain the images are of your system.

Dont hesitate to ask questions, do research and take the time you need to make a decision.

Never forget that its your money. Its your home. Dont be afraid to say no.

When scheduling cleaning or routine maintenance work, make sure you understand what the typical service includes. For instance, with carpet cleaning, it may cost $3 a step or more to clean a staircase. Special treatments may be required for stubborn stains.

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How to deal confidently with contractor upselling