Lowe’s Carpet Installation Issues – University of Virginia

LOWE'S CARPET INSTALLATION ISSUES We ordered some very nice, plush wall-to-wall carpet from Lowe's (store #0517) in December 2008: three upstairs bedrooms and the adjoining hallway. On January 13, the contracted installer (Virginia Flooring of Orange, VA) arrived to install our new carpet.

In this page, I wanted to photo-document the specific issues that we have with the installation work:

We have been loyal Lowe's customers since becoming first-time-homebuyers, but this experience has left a sour taste. I commend Lowe's committment to customer satisfaction (and it has been very convenient having them on our side as a liason), but cannot recommend Virginia Flooring for carpet installation. If this installer is any sign of the quality of Lowe's Install Services, we are hesitent about using Lowe's for our upcoming kitchen counter/cabinet work.

(We were told by both Lowe's and the installer that the yarns would "blend together" over time. However, as shown below, they have not blended, nor will they ever blend together, for obvious reasons. The seams look much worse during daylight hours, when bedroom window light hits at acute angles.)

Although we had expected the installation process to leave some scuffs and scratches on the newly-painted baseboards (e.g., from the carpet-backing or the putty-knife/stair-tool used to tuck the carpet), we discovered that the installers had somehow exerted so much force on the baseboards that they now exhibit extensive cracking and nail-pops, as shown below. This new baseboard damage exists on virtually every wall, and is way beyond normal installation wear.

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Lowe's Carpet Installation Issues - University of Virginia