Poway Carpets focuses on customer satisfaction

By Emily Sorensen

Looking to update the flooring in your home? Then check out Poway Carpets.

Owned by Rancho Bernardo resident Tom Arnold, Poway Carpets has been serving the community in its flooring needs since 1987. More than just carpeting, Poway Carpets also sells laminate, vinyl, ceramic and wood flooring as well.

Poway Carpets owner Tom Arnold.

Our main goal is customer satisfaction, said Arnold, who has more than 40 years of experience in the flooring business.

Arnold said Poway Carpets has a variety of ways to ensure customer satisfaction, including its competitive, all-inclusive pricing, quality products and friendly service.

What separates us from other (carpeting retailers) is that the only thing we charge extra for is stairs, said Arnold. We dont charge you for moving furniture, or to haul your old carpet away. Customers love that our prices include everything (but stairs).

The pricing of the flooring includes installation and the thickest pad available. What you see is what you get when it comes to our prices, said Arnold. We dont make you pay to upgrade to a thicker carpet pad.

Installation is done by Poway Carpets in-house installation team. We use our own installers, not a big labor house, said Arnold. Youre dealing with the owner, not a big corporation. If you have any issues, you can come straight to me. Our customer satisfaction is the most important thing to us.

Installation is normally done within two weeks from picking up the carpeting, said Arnold.

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Poway Carpets focuses on customer satisfaction