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Bosch Repair, NW Expressway, Warr Acres, OK, (405) 562-7271, Specializing in Bosch Appliance Repair services. Servicing Bosch Refrigerator, Bosch Oven, Bosch Stove, Bosch Washer, Bosch Dryer, ...

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Bosch Repair, Warr Acres, OK, (405) 562-7271 - Video

March 11, 2015 Updated Mar 11, 2015 at 10:52 PM CDT

CENTRAL ILLINOIS -- A Central Illinois business is facing some heat after its customers say they paid for a service they didn't receive.

When Amy Lollar's dryer broke back in February she called the same appliance repair company she used when her fridge broke, A Plus Appliance Repair out of Metamora.

He quoted me $187 and some change to repair the motor and then labor," said Amy Lollar. "He told me he needed the money up front for the parts and that he wanted me to write him a check to him personally."

Lollar's check for $187.97 was cashed but the repair never happened -- and Lollar's money was never returned.

So she called the Better Business Bureau.

"BBB has received a pattern of complaints with this particular company, said Jessica Tharp of the Central Illinois Better Business Bureau.

There are a total of 17 complaints on the BBB website and even more on other review sites.

Those complaints range from taking money for parts or labor and then not fixing the appliance, not correctly diagnosing the problem and not showing up for appointments.

"Every little penny definitely makes a difference," Lollar said. "And so when people just take money from you...that's a student loan payment for the month that's just in somebody else's pocket for no reason.

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Central Illinois business faces some heat from customers

Originally published March 11, 2015 at 4:34 PM | Page modified March 11, 2015 at 4:48 PM

Less than a year after shutting its retail store in the Sodo neighborhood of Seattle, Sears is coming back to town with a different crew.

The retailer plans to hire up to 70 employees in a new software engineering office in Seattles Columbia Center tower, said Arun Arora, president of home appliances and services with the Hoffman Estates, Ill., retailer.

Arora said the office, expected to open in May, would develop applications and analytic tools in an effort to make its appliance repair business more efficient and user-friendly for customers. Sears hired former Amazon.com employees Ian Clarkson and James Coyle to run the operation last year, Arora said.

The retailer is the latest company to tap into the pool of Seattle area technology workers. Electronics retailer Best Buy last month said it would establish an e-commerce outpost in Seattle.

Sears, struggling from competition with online retailers and brick-and-mortar competitors, last year closed its historic Sodo store and auto center.

Matt Day: 206-464-2420 or mday@seattletimes.com. On twitter: @mattmday

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Sears opening tech office in Seattles Columbia tower

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Western Appliance Repair|(347) 480-6371
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