Lake Havasu Citys United Call Center (UCC) is helping clients located on the East Coast keep its businesses running despite the disastrous effects of Hurricane Sandy.

Since the hurricane hit landfall earlier this week, UCC has been providing customer service support to hundreds of clients who are working through the hurricane aftermath, Operations Manager Sandra Rademacher said in a UCC press release. For business clients in the areas hardest hit, such as New Jersey, they are facing challenging issues such as transportation, no electricity, destroyed local offices and employees who lost homes because of flooding or fires.

UCC call center representatives handle everything for clients, which include taking messages and forwarding them to the appropriate personnel, placing orders and setting up appointments. UCC provides clients with representatives who answers calls for them 24 hours a day, seven days a week.

For example, one of UCCs clients, a generator sales and service company, has continued selling generators to those in need in spite of its local office being closed because of the storm, according to the release. The client transferred its sales calls directly to UCC and sold more than two million worth of generators so far. UCC has fielded more than 20,000 calls for them, Rademacher said in the release. Because those generators are shipped from a California distribution center, hurricane victims can get the generators, the release stated.

Also, another client, a large medical company in New Jersey, evacuated its office because of Hurricane Sandy, but were able to continue assisting patients by phone because they had all calls transferred to the UCC call center, the release said. Call center representatives booked future appointments or took messages for the patients and forwarded them (by text, phone or pager) to a medical professional that could call back as needed.

Other companies that have benefited from having an outsourced call center like UCC available during a tragedy, such as Hurricane Sandy, have been handyman services and disaster recovery companies that have helped with flood and fire damage.

UCC also has assisted clients with employee communications. Employees are able to call their companys main line, which is forwarded to the UCC call center, and receive timely information regarding their payroll pick up location and when business will be operating locally again.

United Call Center has been providing call center services to its customers since 1989. All services are performed at its call center locations here in Lake Havasu City at 2849 Maricopa Ave. and at a smaller office in Riverside, Calif. for government contracts.

Also helping the East Coast in the recovery process, Arizona utility crews are also headed out to help in Hurricane Sandy relief efforts courtesy of the U.S. Air Force.

More than 20 Air Force planes were expected to fly in and out of Phoenix Sky Harbor International Airport beginning Friday to take the crews and its heavy trucks to New York.

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Havasu call center keeps East Coast businesses operating through hurricane

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LAKE HAVASU, Ariz., Nov. 2, 2012 /PRNewswire-iReach/ -- United Call Center (UCC) is helping clients located on the East Coast keep their businesses running despite the disastrous effects of Hurricane Sandy. According to Operations Manager Sandra Rademacher, since the hurricane hit earlier this week, UCC has been providing customer service support to hundreds of clients who are working through the hurricane aftermath. For business clients located in the areas hardest hit such as New Jersey, they are dealing with transportation issues, having no electrical power, destruction to local offices and employees who have lost homes due to flood or fire.

(Photo: http://photos.prnewswire.com/prnh/20121102/CG05387)

With just one phone call to their UCC representative in Lake Havasu and another to their phone company, a client is able to transfer all incoming customer calls to their outsourced call center so nothing will be missed. UCC call center representatives (CCRs) can handle everything for the client including taking messages and forwarding them to the appropriate personnel, placing orders and setting up appointments. UCC provides their clients with a live person who answers calls for them 24/7 and it becomes especially helpful during a natural disaster such as this recent one.

For example, one of their clients, a generator sales and service company, is able to continue selling generators to those in need in spite of their local office being closed due to the storm. According to Rademacher, their client transferred their sales calls directly to UCC and so far they have sold more than 2 million worth of generators and UCC has fielded more than 20,000 calls for them. Since the generators are shipped from a California distribution center, hurricane victims can get the generators they need.

Rademacher mentioned that another client, a large medical company in New Jersey, had to evacuate their office because of Hurricane Sandy but were able to continue assisting patients by phone since they had all calls transferred to the UCC call center. CSRs were able to book future appointments or take messages for the patients and forward them (via text, phone or pager) to a medical professional who could call back as needed. She added that other companies who have especially benefited from having an outsourced call center like UCC available during a tragedy such as Hurricane Sandy have been handyman services and disaster recovery companies that help with flood and fire damage.

In addition to providing customer service support, UCC has also been assisting their clients with employee communications. Employees are able to call their company's main line, which is forwarded to the UCC call center, and receive timely information regarding their payroll pick up location and when business will be operating locally again. Whatever the clients need regarding communications to customers and employees can be set up through UCC.

"We are happy to be able to give our clients peace of mind knowing that we will take care of business calls and other tasks while they are putting everything back together after the hurricane," Rademacher said. "We have a trained staff of professional CSRs who are putting in the extra hours to field the huge volume of calls coming in to our clients. Any way we can help ease their stress during this difficult time, we are here to do so."

About United Call Center

Since 1989, United Call Center has been providing call center services to its customers. All services are performed at their call center locations in Lake Havasu, AZ and a smaller office in Riverside, CA for government contracts. The company prides itself in having high hiring standards, which results in a low turnover rate and a dedicated team of professional and caring U.S. agents who work in one physical location--never remotely at home.

Media Contact: Jenn Hepner SEO Services, 602-329-8040, Jenn@seo-services.com

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Outsourced Call Center Keeps Businesses Operating through Hurricane

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