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(WOIO) - If you have a home alarm system, security experts say your system could soon be at risk because of cell phone service. According to experts, your safety could be in jeopardy becauseold cell towers are being deactivated.
When emergencies happen, you count on your alarm system to keep you safe. But there is growing concern your system could fail when you need it most. Security experts, like Richard Soloway,CEO of Napco Security Technologies, are sounding the alarm about the deactivation of 2G towers. Those towers are used to communicate with many home security systems.
"We want to notify the homeowner to call the alarm company and be proactive and get the alarm system changed over beforeyou lose the communication and your emergencies won't be reported," he said.
The towers are also used to operate cell phones. With the demand for better and faster service, phone companies are moving away from 2G to 3G and 4G towers. No 2G means systems operatingon them will not be able to communicate with alarm companies if there's a problem.
Soloway says 2G users will need an updated communication box.
"You never know when this is going to happen. It could happen tomorrow. You have to get your alarm systems upgradedand do it immediately," he said.
If you have an alarm system, this may all sound a bit scary, so we wanted to know just how concerned should you be. The experts we talked to say while you shouldn't panic, this isa reason to contact your alarm company to make sure it is making the necessary changes to keep you safe.
"No one knows when the tower has gone out until it happens. So from a burglar's point of view, it is not likeyou are going to sit around and say, 'Oh gee, this section of town or this block, doesn't have any alarm service. I will go break into those people's houses,'" said Wayne Boggs, another CEO for an alarm company.
Boggs says most in the industry are aware of the changes and are alerting customers.
ADT, one of the largest security companies, sent a statement saying, "We are proactively reachingout to customers in any impacted areas as needed, and providing a 3G system upgrade."
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Home Insecurity: Does your alarm system work?
Vienna, VA, and St. Louis, MO (PRWEB) March 12, 2015
Alarm.com, the leading technology platform powering the Smart Home, and Suddenlink, the seventh largest cable operator in the United States, announced today that Alarm.coms cloud services platform powers Suddenlinks Connected Home(SM) solution. Alarm.coms hosted services platform has enabled Suddenlink to rapidly go to market with the hardware packages and smart home services that best fit its strategy.
Suddenlink Connected Home security service with remote control features offers next generation interactive security services with professional monitoring for peace of mind and complete control, from anywhere. A wide range of home automation options like garage doors, thermostats, lights and locks are fully integrated with the Connected Home security service to provide a seamless user experience across the entire home.
Quality and dependability are critical to living up to the superior service we promise our customers, said Suddenlink Senior Vice President and Chief Marketing and Sales Officer Jerry Dow. Alarm.coms expertise helps us deliver on that promise.
Alarm.coms hosted services platform powers millions of homes with advanced Smart Home services, with security as the foundation. This combination gives Suddenlink and its customers both the proven reliability and innovative technology options that are driving Smart Home adoption.
Suddenlinks decision to choose Alarm.com as its Smart Home services platform reinforces Alarm.coms leadership in the Smart Home space, said Roy Perry, Alarm.coms Vice President of Ecosystem Alliances. Suddenlink is a savvy partner who recognized Alarm.coms ability to deliver innovative services."
Alarm.coms proven cloud services platform, as well as service and support, gives Multiple-System Operators (MSOs) like Suddenlink a turn-key business solution for Smart Home offerings that helps manage costs, create opportunities to increase customer retention and grow average revenue per user. A flexible suite of interactive services, built around home security, and a wide range of integrated hardware partners and devices, support a range of strategies for offering Smart Home solutions.
About Alarm.com Alarm.com, founded in 2000, is a leading technology provider of connected home services, powering millions of residential and commercial installations. Through its connected home platform, millions of people use Alarm.com to help protect and manage the things that matter most their homes, families, and small businesses. Alarm.com connects a wide range of supported devices across the internet of things to provide an integrated connected home experience through an intelligent cloud-based services platform and easy to use mobile app. Alarm.com solutions are sold exclusively through a network of licensed and authorized Dealer Partners. For more information, please visit http://www.alarm.com.
About Suddenlink Suddenlink (http://www.suddenlink.com), based in St. Louis, MO, is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential and commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere. Suddenlink simplifies its customers' lives through one call for support, one connection, and one bill for TV, Internet, phone and other services.
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Alarm.com and Suddenlink Announce Smart Home Partnership
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