GRAND RAPIDS, MI The Better Business Bureau of West Michigan has issued a Consumer Alert after receiving seven complaints about Ken Bird Roofing and Exteriors, a Grand Rapids roofing contractor.

Ken Bird Roofing and Exteriors in Grand Rapids recently told BBB that he has experienced personal, financial and business setbacks that have resulted in customers not getting their work done on time, according to a news release issued Monday, Sept. 15.

BBB urges Mr. Bird to resolve these issues, and to contact each of the customers to work out solutions, the consumer watchdog group said. Customers report in some cases that they still have not been contacted by Mr. Bird, while others now report some recent contact,

Messages left on the answering machine at Ken Bird Roofing, 1818 Chicago Drive SW, by The Grand Rapids Press and MLive were not returned on Monday, Sept. 15.

According to the BBB, several customers reported paying deposits to Bird without having any work performed afterward. Some of the complaints dated back to January 2014 and continued through the summer months.

Other customers complained the company failed to clean up after a roofing job or caused damage during the job, according to the BBB.

On the first day I came home to them replacing skylights that didn't need to be replaced in my bedroom and my bed was covered with old shingles and there was tool on my bedroom floor, one customer told the BBB investigators.

.Another customer told the BBB that bees began entering their home after a Ken Bird roofing job created new openings for the pests. The homeowners also reported a soggy ceiling after the roofing job was completed.

It is now three and a half months later. The job has been paid in full ($8,000) and he seems to feel no pressure to come and make things right, the customer told the BBB.

All of the complaints said Bird has failed to complete the work or make repairs after repeated assurances he would make good on his work.

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Better Business Bureau issues 'Consumer Alert' after fielding complaints about Grand Rapids roofing contractor

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