Midland business celebrates 40 years – Midland Daily News

All Seasons Heating, Cooling and Insulation has been a local staple since 1979

By Ashley Schafer, Ashley.Schafer@hearstnp.com

A thank you note hangs on a corkboard inside All Seasons Heating, Cooling and Insulation Tuesday, Nov. 26 at 1819 E. Airport Road in Midland. (Katy Kildee/kkildee@mdn.net)

A thank you note hangs on a corkboard inside All Seasons Heating, Cooling and Insulation Tuesday, Nov. 26 at 1819 E. Airport Road in Midland. (Katy Kildee/kkildee@mdn.net)

A thank you note hangs on a corkboard inside All Seasons Heating, Cooling and Insulation Tuesday, Nov. 26 at 1819 E. Airport Road in Midland. (Katy Kildee/kkildee@mdn.net)

A thank you note hangs on a corkboard inside All Seasons Heating, Cooling and Insulation Tuesday, Nov. 26 at 1819 E. Airport Road in Midland. (Katy Kildee/kkildee@mdn.net)

Midland business celebrates 40 years

When a homeowner wakes up to an uncomfortable atmosphere too hot or too cold they might find themselves calling in outside help to fix their furnace or repair their A/C unit.

Already in a sour mood, the homeowner is put at ease after a call to All Seasons Heating, Cooling and Insulation, where the dispatcher assures them someone will be on their way soon.

Upon arrival, the technician makes sure to update the homeowner throughout the process in clear, understandable terms, alleviating any concerns they might have.

Once the technician finishes his or her work and has left, the homeowner thinks of several more questions, but is easily able to call the dispatcher and have them answered, or have any other follow-up problems fixed right away.

Even then, they are reassured by a 100% satisfaction guarantee.

According to All Seasons co-owners Paul and Mark Kohtz, this is the routine they strive for within their HVAC services business, which is celebrating 40 years.

Founded by their father, Jeff Kohtz, All Seasons has been a staple in Midland since 1979. Jeff started the business out of his home, where he and his wife ran the operation, eventually adding a couple employees.

When we were still at home, after about the second year in business, (my wife) went down to the tax guy to have help setting up the books the guy says it really dont matter; youre not going to make it here anyway. Most businesses fail within the first five years. That was real encouraging for us, Jeff said jokingly, and noted they switched accountants after that.

However, the Kohtz's operated All Seasons with a certain philosophy, which has proved to keep the business going.

We always wanted to take care of the customer. You know, when a customer lets you in their house theyre really trusting you to be in their home so theyve got to trust you, what youre going to do to their home, how youre going to treat it, he said. So, obviously, being in business, if youre going to keep growing, youve got to treat the people right. If you havent, youre going to lose that customer and theyre going to tell their friends.

Then, in the late 90s, All Seasons moved outside of the Kohtzs home to 1819 Airport Road, where it is still located today. In 2011, Jeffs sons, Mark and Paul, took over, making it a generational, family business.

We did not necessarily plan to take over I went to school in business and ventured out into the world a little bit and a few years later, I came back to rejoin up with the family and the business, Paul said. Mark had some other plans when he was younger as well, but we both found our way back here. We both just really enjoyed the atmosphere of a family business.

Since taking over, Paul and Mark have focused on becoming an expert in servicing homeowners in their residences. They said theyve dabbled in construction work, but have since strayed away from doing anything other than home visits.

We havent really expanded our territory at all, were just real focused on doing real good at what we do here locally in Midland, Paul said. Our focus is just always keep our employees busy so we dont have to dabble into things that were not experts on.

In addition, Paul said they treat all of their customers like family giving every person the same recommendations they would give their own grandmother.

The family-like treatment doesnt end with the customers, however. Paul and Mark said they strive to make All Seasons a desirable place to work for all their employees, which has grown to 17 people since they took over.

Each of our customers we have is very important and every person that works with us is very important too because theyve got families and dreams and aspirations, and we just want to be able to help them grow too, Mark said. So, thats part of us growing, is them growing with us.

Looking to the future of All Seasons Heating, Cooling and Insulation, the Kohtzs said they want to continue growing the business but want to keep their services local. They will also continue to give back to the community, which they do by donating to Toys for Tots, American Legion and the Reese Endeavor of Midland.

Its nice to give back to the community thats been good to you too, Jeff said.

To learn more about All Seasons, visit https://www.allseasonsheatingmidland.com/

Originally posted here:
Midland business celebrates 40 years - Midland Daily News