3OYS: Gilbert woman upset with home security company

by Warren Trent

Video report by Gary Harper

Posted on June 10, 2014 at 10:12 PM

Updated Tuesday, Jun 10 at 10:12 PM

GILBERT, Ariz -- A Gilbert woman says she and her husband were talked into a home alarm when they already had a home security system. 3 On Your Side has talked about this problem before and just recently, the Arizona alarm association issued a warning, telling consumers to use caution when a salesperson knocks on your door.

"Im thinking his life was cut just way too short." Janice Sederholm has a heavy heart. "He just died two weeks ago."

She's talking about her husband Jim, to whom she was married for 24 years. But as Janice struggles with her husband's death she's also struggling with another issue. "The bill I recently got from them the other day was $4,400,"she says.

Janice says that bill is from a collection agency, an agency that claims she owes all that money to a home security company called Vision Security. Why? Well, she says it all stems back to a salesperson who knocked on their door back in October. Janice says she remembers asking her husband about the sales pitch.

"I asked him when this person came to the door, did they say what company they were representing or anything? He said no. He just looked at me and said they could upgrade our security system for free," she recalls.

Janice says her husband was led to believe that the salesperson was from their current security provider, and was there to simply upgrade the equipment. But instead, the salesperson was with a competing company called Vision Security. And according to Janice, he tricked them into a five-year contract, even though they were still contractually obligated to their current security company. As a result Janice says; "We have a contract with two companies."

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3OYS: Gilbert woman upset with home security company