Best Home Security Systems 2018 – Reviews of Top-Rated Companies

Customer ServiceCustomer service is similar to cell phone signal strength, where more bars mean a better signal. In customer service, more support channels and useful operating hours lead to a better signal.

We favored companies that provide support over social media. This is a reliable channel, since a public post or private message on a companys Facebook or Twitter page often gets a quick response. Other effective support channels include live chat and phone, though phone support is less ideal. Email is the slowest support channel. We also favored companies with 24/7 customer support over those with limited business hours.

Psychological Barriers, Not Physical OnesUnfortunately, once someone decides to break into your home, a burglar alarm can't physically stop them. However, it's a strong psychological deterrent that relies on the intruder's fear of getting caught.

As a result, a security system's yard signs and window decals can make would-be burglars reconsider targeting your home, and the blaring alarm could scare them away before they cause more trouble.

24/7 Home Security MonitoringAlarm systems use certified monitoring stations to watch your home 24/7. When an alarm goes off, the monitoring station contacts you to see if everything's okay and sends help if needed or if there's no reply.

Security Devices IncludedThree devices are the basis of every security system: a control panel, entry sensors for doors and windows, and motion detectors. Some companies include other equipment as an incentive, but it's not always free.

Wireless EquipmentModern systems use battery-operated sensors that wirelessly connect to a control panel. The control panel requires a power cable most of the time, but usually has a battery backup.

Cellular Monitoring ConnectionMost systems have a cellular link to the monitoring station, which we consider the best option for 24/7 security, even during power outages. Some providers can also use internet or landline connections.

Smartphone AppsYou can arm, disarm and control modern security systems with a smartphone, though some basic plans don't support it. More expensive plans usually offer features like smart home control and security camera viewing.

WarrantyIn general, most companies with a lifetime warranty are actually talking about an extended warranty that requires a monthly fee in addition to monitoring. This is used to pay for shipping and service calls. Some providers charge a flat fee for each service call instead of requiring a monthly fee.

Most warranties require you put the system into test mode on a monthly basis to look for faulty sensors or dead batteries. Warranties don't cover dead batteries, so expect to change them every few years. Faulty devices under warranty are usually replaced for free.

Alarm PermitsA permit means you agree to pay for excessive false alarms that divert limited police resources and require your system to meet certain local standards. Vos said, "Different jurisdictions have their own unique permitting requirements. You should check with your local law enforcement to determine if a permit is needed and what the requirements are for that permit."

If you're unsure what you can do regarding your permit, ask if the security company provides assistance with permits or if you must do this on your own.

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Best Home Security Systems 2018 - Reviews of Top-Rated Companies