Home security equipment can move with you to new home

GILBERT, AZ (CBS5) -

A Gilbert woman says her home security company told her to leave equipment she owned behind when she movedand then wanted to charge her for equipment in the new home.

In many home security contracts, you own the equipment and that means you have the right to take it with you if you move.

"I've been a very loyal customer, never missed a payment," Sharon Milite said.

Milite is angry with her home security company. She signed up with a company called Protection Source, but her contract was serviced by another company called Guardian Protection Services. She says after 34 months with Guardian, she called to tell them she was moving. She says Guardian gave her specific instructions regarding the old house.

"They said the equipment, or sensors are to be left at the home and when I move to the new house, contact them, and they would have a serviceman come," Milite said.

All she took was the control box and key fob. Milite says she had paid about $500 for her equipment. Since she left it behind at Guardian's request, she expected equipment at the new home to be free. But she says Guardian wanted over $350 for it.

"I've been paying on the previous sensors and equipment in the old house, you told me to leave it, why am I being charged again," Milite said.

Milite says Guardian offered her free equipment if she agreed to add a year onto her contract. Milite says the company didn't tell her the cost of new equipment up front and never gave her the option to use her old equipment.

"I would have definitely had someone come and professionally uninstall it, and bring it to the new house, knowing what I know now," Milite said.

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Home security equipment can move with you to new home