Get Gephardt Investigation Leads to State Charges Against Home Warranty Company

(KUTV) When Nick Williams bought his West Jordan home from a bank two years ago, he wanted to make sure he protected his investment. He bought this warranty from a company called Sensible Home Warranty.

[The warranty] covers everything in the home basically," Nick said.

Last February, buying seemed like a great decision when Nicks furnace stopped working.

It was like 15 degrees or something and I have a one year old kid.

Nick called Sensible Home Warranty and says he was instructed to hire a repairman and send Sensible Home Warranty the bill.

"I sent the invoice to them, emailed it to them, [and] called back later that day to verify that they had received it, Nick said.

Nick waited two months for his $661 refund and when it didn't come, Nick says he sent and resent the receipt. With no results, Nick asked to speak to a manager but was told that no managers are available. Unable to get the warranty company to honor their end of the deal, Nick decided to Get Gephardt.

We began by calling Sensible Home Warranty at their headquarters in Sparks, Nevada, but no one ever called us back.

As Get Gephardt dug deeper, we discovered that Sensible Home Warranty was ordered to stop doing business in the state of Washington. The order says they were "Engaging in or transacting the unauthorized business of insurance...in the state of Washington."

Sensible Home Warranty has also been slapped with an "F" rating from the Better Business Bureau; the bureau reports receiving more than 1000 complaints.

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Get Gephardt Investigation Leads to State Charges Against Home Warranty Company