Local calls Contact 13 for help dealing with home warranty

Contact 13

By Daniel Gutierrez

CREATED Nov. 28, 2012

Las Vegas, NV (KTNV) -- Home warranties are supposed to ease your headaches, when something goes wrong. But that's not what happened for one Valley woman. And when she had difficulty getting any help from her home warranty company, she called Contact 13's Call for Action Volunteers.

"I was crying. I was rather upset," says Elaine Svasek.

She's laughing now. But earlier this month, she was far from happy.

"The air went out on, actually the 9th of November. It was that evening and I woke up and I was very cold," says Elaine.

She says she called her home warranty company right away. Unfortunately being a Friday night, she had to wait until Monday for someone to come out and fix the problem.

"They sent someone out and he said no, everything is fine. And I said well how come I don't have any heat," says Elaine.

She says she had to call her warranty company back and ask for someone else to be sent out. And she says that took several more calls.

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Local calls Contact 13 for help dealing with home warranty