Customers want answers as more problems emerge with American Kitchen

WINSTON-SALEM , N.C. Theresa James and her husband first started designing a dream kitchen for their Winston-Salem home in January.

They signed a contract with American Kitchen, the Burlington remodeling business that shut its doors last week after laying off its employees.

The Better Business Bureau and Attorney Generals Office are both investigating.

FOX8 has talked to 14 Triad homeowners who say theyve paid for kitchens that are still unfinished.

Nearly $42,000 and six months later, the work at Theresas house is not done. Cabinets and counters are unfinished, and now the couple is hitting an unexpected road block.

There are still open building permits under American Kitchen for the work at their home.

Even if Theresa could afford to hire a new general contractor to finish the work, according to North Carolina state licensing laws, a general contractor cannot work under another general contractors permits.

Dan Dockery is the Chief Building Official for Winston-Salem, Forsyth County.

Right now, he says they have 17 building permits and 7 electrical permits still open for American Kitchen dating back to 2011.

Even if some of those customers have finished kitchens built years ago, they need to contact Dockery.

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Customers want answers as more problems emerge with American Kitchen