Kitchen Remodel Company Leaves First Coast Home Undone

ORANGE PARK, Fla. --Sandra Lott had to pay a second company to remodel her kitchen because the first company took her money and did nothing and she doesn't know where the company is located.

"They go back from Miami to South Carolina to Jacksonville," said Lott.

In 2009, the Army Reserves nurse used money earned while serving in Iraq to pay a company called Extreme Kitchen Exclusive for a makeover.

"A family member recommended them," said Lott.

She paid them $8,609 up front, but it did nothing. She went to her credit cardand recovered $5,000 for the cabinets. Lott said the company still owes her $3,609, which was paid by check,for granite countertops that were never delivered.

"We just want a refund," said Lott, "because nothing has ever been done."

Calls to the company'sMiamiand South Carolina locations were unnecessary. The president of Extreme Kitchen Exclusive is Scott Schneidermesser.

Public records show he has been president of a number of kitchen remodeling companies since 2006, all out of business.

Tom Stephens, president of the Better Business Bureau, says Schneidermesser's company is not a member and it had one complaint with his South Florida counterpart.

"They did resolve the complaint, It was a serious complaint," said Stephens, "no way for me to tell what it was, but it could mean taking money and not doing the work, something like that."

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Kitchen Remodel Company Leaves First Coast Home Undone