More problems emerge with American Kitchen

BURLINGTON, N.C. FOX8 continues to uncover unfinished business related to American Kitchen, the remodeling company that closed its doors in Burlington last Thursday.

Tuesday, FOX8 shared the story of customers left without a kitchen after they paid thousands of dollars for a job never done.

The Better Business Bureau and Attorney Generals Office are both investigating complaints.

Connection to Kitchen Carolina

According to information from the BBB and several documents FOX8 found, there is a connection between American Kitchen and a separate former remodeling company called Kitchen Carolina.

Tyler Sheets, the President of American Kitchen, also worked with Kitchen Carolina.

Michael Henson with BBB of Central North Carolina, explained to FOX8 why Kitchen Carolina closed.

Ultimately, they grew too large too fast and ended up subcontracting a lot of their jobs to crews who could not complete the jobs properly. They were not able to handle all of their consumer disputes and ultimately went out of business, he said.

Henson added, Sheets started American Kitchen as a separate entity in 2010 and began seeking accreditation from the BBB at that time.

Due to his connection to Kitchen Carolina, we required American Kitchen to develop a three year track record with our office before we would consider them for accreditation. Ultimately, American Kitchen demonstrated the ability to resolve disputes and handle consumer problems as they arose and we allowed them to apply for accreditation in the fall of 2013, Hensonsaidin an email.

More here:
More problems emerge with American Kitchen