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A PLUS PROS Inc Carpet Cleaning
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Yelp must reveal the identities of several users that posted negative comments about a business, a US court has decided. The Virginia Court of Appeals sided with Hadeed Carpet Cleaning, and demands that the details for a group of anonymous users on the review service must be revealed, with Yelp claiming the ruling "fails to adequately protect free speech rights on the Internet."

Lawyers working on behalf of Joe Hadeed, owner of Hadeed Carpet Cleaning, requested the identities of seven negative reviewers, reports the BBC, with the main reasoning being that he believed them not to be genuine customers, and therefore do not receive First Amendment protection.

In a statement, the judge agreed that "Generally, a Yelp review is entitled to First Amendment protection because it is a person's opinion about a business that they patronized," and that users have the right to anonymously discuss services online without worrying about identification over disagreeable commentary. The judge does clarify that "If the reviewer was never a customer of the business, then the review is not an opinion; instead the review is based on a false statement," and therefore does not receive such anonymous protections.

Speaking on behalf of Yelp, spokesperson Vince Sollitto claimed that the US had "adopted strong protections in order to prevent online speech from being stifled by those upset with what was being said," though the company hopes for Virginia to follow the lead of other states in adopting such measures. "We are disappointed that the Virginia Court of Appeals has issued a ruling that fails to adequately protect free speech rights on the Internet, and which allows businesses to seek personal details about website users - without any evidence of wrongdoing - in efforts to silence online critics."

Such a decision by the courts could have a chilling effect on future Yelp reviews, which could leave some users wary of leaving negative reviews in future, for fear of being identified and being sued over their comments. According to the company blog, Yelp plans to appeal the ruling, and to "continue to fight for the protection and expansion of free speech for all Internet users."

Yelp came under fire in May last year over its reviews, with reports of reviews for businesses being hidden from view in order to benefit the service directly, such as removing negative reviews in order to attract advertisers. Yelp refuted the claims.

By Electronista Staff

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Yelp ordered by Virginian court to unmask negative reviewer group

A UNITED STATES COURT has ordered customer reviews website Yelp reveal the names of seven of its anonymous reviewers.

The order follows a lawsuit filed by a firm called Hadeed Carpet Cleaning, which suspected that some of the reviews placed online about it were made up.

According to a report at The Atlantic the only way for Hadeed to find out whether this was the case was to subpoena Yelp for the information. Hadeed pressed, Yelp resisted, and chose to ignore a county court order, and an additional court was charged with ruling.

The Virginia state Court of Appeals ruled in favour of the carpet cleaning company and insisted that Yelp must reveal the names of those users that otherwise would have remained anonymous.

"In its complaint, Hadeed alleged that it tried to match the negative reviews with its customer database but could find no record that the negative reviewers were actually Hadeed customers. Consequently, Hadeed alleged that the negative reviewers were not actual customers; instead, the Doe defendants falsely represented themselves to be customers of Hadeed," said the court's ruling.

"Hadeed's complaint further alleged that the negative comments were defamatory because they falsely stated that Hadeed had provided shoddy service to each reviewer."

Yelp will now have to come up with the names of the reviewers, while Hadeed Carpet Cleaning will also get $1,000 towards its legal costs.

The reviews looked dodgy to Hadeed because they came from areas where it does not operate. The talk is of shrunken carpets in Washington and bad business in New Jersey, a state where a shagpile of any kind is presumably looked after by other outfits.

"After combing its customer records, Hadeed was at a loss to find record[s] of these allegations," added The Atlantic.

While it is usually permissable to be anonymous, the courts do not look favourably on defamation. If these 'reviewers' were not customers of the company then the negative reviews could not possibly be truthful and might be libel. The court ordered Yelp to comply in order to ascertain whether this is the case.

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Court orders Yelp to unmask anonymous reviewers

Roanoke Co., VA - Engineers say they know what caused a retaining wall to fail over the weekend near 220, leaving quite a mess on a high profile development being built near Tanglewood Mall.

It happened Saturday soon after heavy rains hit the area.

Luckily no one was hurt, but there are a lot of people wondering what exactly happened.

The engineer who designed the wall at the South Peak development says the partial collapse was apparently an issue that had been developing unbeknownst to anyone, until about 800-square feet of that wall gave way.

The primary factor, according to an engineer, was an improperly installed drainage pipe that has been seeping water for some time.

The problem caused the wall to separate from the geo-grid that holds the wall in place.

That separation was exasperated significantly during Saturday's downpour.

"There was a separation between the curb and gutter and the asphalt pavement that occurred, I believe, after the initial movement of the wall and opened a gap allowing more water to get in there," explained GeoTech Engineer Mike Circeo.

"Things like this happen. Especially when you are dealing with a project of this size and complexity of this one. We're dealing with it the right. While we fix it we will continue to develop the other aspects," said South Peak Developer Hunter Smith.

The rest of the wall has been inspected, ABC 13 has learned, and there are no other issues from what engineers can tell.

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Engineer: Improperly Installed Pipe Caused Wall Collapse in Roanoke Co.

ROANOKE COUNTY, VA -

(story has been updated with information from Roanoke County and the project engineer)

We are continuing to follow the South Peak Development wall collapse that happened Saturday, shutting down traffic along US 220. No one was hurt.

The project engineer Mike Circeo with Circeo Geotech says the wall collapsed because of a storm water pipe that was leaking. The water forced the wall out but he says it's more of a cosmetic issue than a structural one.

"The wall itself I think is designed to withstand a certain amount of water that seeps in behind it but when you have a concentrated flow like this there really isn't any way to plan for that. You just need to make sure that work is being done properly so they don't continue to lose water outside the pipe," said Circeo who has been with the project since the beginning.

Engineers, developers and inspectors from Roanoke County and the project have been at the site since Saturday afternoon when this all happened.

Right now Roanoke County tells us they are waiting for a written report from the engineer but says drivers shouldn't worry.

"Certainly it looks like a safety issue but this right now is an active site, meaning construction will continue to take place. that issue it's just the cost of doing business it can be repaired," said Tarek Moneir, the Roanoke County Deputy Director of Development Services who oversees engineering for the county.

Cireco says there could be other pipes affected. There are eight retaining walls and storm pipes between most of the walls. Each pipe will have to be inspected. Cireco says the only way to do that is by a camera. The pipes are all buried six to twenty feet in the ground. If other pipes need to be repaired they can put in a pipe liner instead of digging up the wall.

"The site's been inspected both by the public and private sector. The walls have been engineered. It's an unfortunate event, things like this happen but the only thing that you can do is fix it and move on," said Hunter Smith, the president of Smith/Packett, the South Peak developer.

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South Peak wall collapse caused by storm water pipe

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Unboxing Magic: The Gathering Izzet Vs. Golgari Duel Decks - Video