How to handle pest control companies on the phone

CHANDLER, AZ (CBS5) -

A Chandler man with bees on his property said he got stung pretty bad. However, he wasn't talking about the bees, but about the bee removal company he hired to get rid of them.

Over the years, consumers have told CBS 5 News thatwhen they have a pest emergency, especially bees, they often can't get a lot of information from companies over the phone regarding price and time to complete. Not getting at least a rough estimate before technicians come out, can lead to a bad experience.

"They should do it right the first time," Glenn Shupe said.

This past June, Shupe found a swarm of bees in his backyard.

He said the bee removal company he called refused to give a price estimate over the phone or upon arrival at his house. Shupe said the technician took a total of five minutes to complete the job and then handed him a bill for $170.

"Right away I was uncomfortable with the price, but the job was done, so, at that point, I had written a check to him," Shupe said.

If the bees returned, Shupe said the technician promised to come back, but that second visit would cost up to $75.

The bees did come back. Shupe said the companydidn't respond to his calls for help, so he bought his own bee suit and exterminated them himself. Shupe's phone logs show his many calls to the company to discuss the matter but he says all he got was the cold shoulder.

"After I would talk to them, they'd hang up on me, I'd call back again, they didn't answer. So that was the frustration, I knew they were looking at the phone number and not answering," Shupe said.

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How to handle pest control companies on the phone