Veronica Sanchez, 12 News 12:50 p.m. MST October 19, 2014

Sid and Ilene Reiff spend a lot of time at their Sun Lakes home. She's in hospice care and in bed most of time.

They've been married 25 years. "It feels like 40, but don't put that on the camera," joked Sid when we visited him at his home.

He contacted Call 12 for Action after he was unable ato cancel his contract with Monitronics Security, the alarm company that serviced his property. He reached representatives at the company and told them his wife was in hospice care at home.

Ilene suffers from COPD, or chronic obstructive pulmonary disease, and needs oxygen 24 hours a day. Because she's at home, the couple didn't need a security-alarm system anymore. When Sid Reiff explained that to company representatives this summer, he didn't get much sympathy, he said.

"They weren't interested. They wrote back, you're responsible for the contract," Sid said. "I was a little annoyed, and I told them I'm not paying any more money."

Our volunteers worked with Rob Washington, Monitronics customer service vice president, to get Sid's contract canceled. He no longer is bound to a three-year deal, meaninag he can concentrate on taking care of his wife without the stress of an unnecessary monthly payment.

"Thank you," Sid said.

Call 12 for Aciton saved him $1,900.

"It feels fine. It's in my pocket, not theirs," he said.

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With ill wife at home, man tried to cancel security contract

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