HOUSTON (KTRK) --

When the Ramirez family's A/C went out they were not happy, but not too worried either. After all, they have been paying a monthly fee to Old Republic Home Warranty to help with just this sort of problem.

"Once I figured out what I was going to pay for, I went ahead and agreed so they can order the parts, get them out here, and get it fixed up," John Ramirez said.

Twenty-three days later, the family's A/C unit is still not working. They bought a window unit for the bedroom and Crystal left for her mom's house.

"Family's been displaced. My wife's been staying with her mother, and she has all the animals with her," Ramirez said.

The Ramirez family says they were told back ordered parts were to blame, but they added after we contacted the warranty company, a technician came out the next day.

"I feel like sine you all called them, they got someone out here to fix it," homeowner Crystal Ramirez said.

The family says when the delays started, they wanted a different repair company to come to the home.

Monica Russo with the Better Business Bureau has a helpful tip when it comes to dealing with home warranty companies.

"During research of a home warranty company, ask them in advance for a list of their providers and then cross reference those with ratings that you find online, ratings that you'll find on the BBB's website. And see if those providers have complaints, and if they do how they resolved them," Russo said.

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Family takes A/C repair fight to Action 13, gets results

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FOLSOM (CBS13) A home warranty company has been illegally operating in California, a Call Kurtis Investigation has uncovered. Customers up and down the state have complained after being sold policies for years of protection saying Colonial Home Warranty was not there for them when they needed the protection.

Neville Patel of Folsom says his microwave stopped heating. Instead of replacing the broken magnatron part, he says Colonial Home Warranty offered him a $45 buyout saying the part wasnt available. CBS13 confirmed with G.E., it had nearly 5-hundred of the same magnatron parts in stock at $246 apiece.

They dont want to fix it, he said.

Ernie Hills of Sacramento says when his stove quit working, Colonial Home Warranty offered him a $35 buyout, saying the expensive part wasnt available.

It wasnt available from the source they had, and they werent willing to look for it, he recalls. Ernie says he found the part and told them where they could get it.

Theyre despicable, he said.

CBS13 has learned Colonial Home Warranty headquartered in Delaware never shouldve sold policies in California, where they are not licensed.

They were operating illegally, said Department of Insurance spokesperson Nancy Kincaid.

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Call Kurtis Investigates: Home Warranty Company Operates Illegally in California

Clover, South Carolina (PRWEB) July 14, 2014

Arthur Rutenberg Homes is opening a new fully furnished and professionally decorated model home built by Paragon Homes of Charlotte, LLC., an independent franchisee of Arthur Rutenberg Homes. The Berkeley is Arthur Rutenberg Homes newest model home in South Carolina and is located in Clovers River Oaks community.

The model home illustrates what todays buyers demand in luxury home building; inspired design combined with function and value. This beautiful two story home features a grand entry displaying a formal dining area with incredible ceiling detail and an open flow to the main living area, master suite and covered porch. The open spaces of this 3,691 sq. ft., 3 Bedroom, 3.5 Bath with Bonus Room home create a relaxing environment, enhanced throughout with stylish details that make this home one of a kind.

The inviting master suite is accented with a tray ceiling, expansive garden tub and detailed tile artistry in the separate shower retreat. The Berkeley is equipped with a walk-in pantry, large granite island, perfect for food preparation as well as a natural gathering place for family and friends. The rear porch living area has a built-in grill and cooking area as well as a flagstone gathering spot perfect for pleasant conversation around the fire.

Located at 560 May Green Drive, in Clover, SC, the Berkeley model home is situated in River Oaks, a luxurious community with tree lined streets that welcome families home while shady walking trails offer water views of beautiful Lake Wylie.

The model home is open daily Monday Saturday, 10am 6pm, and Sundays noon-6pm.

Learn more about this model and other Arthur Rutenberg Homes near Clover, SC. Call Mark Wuerthele at (803)-831-1550.

See custom home plans for your area.

About Arthur Rutenberg Homes and Paragon Homes of Charlotte, Inc.

Paragon Homes of Charlotte, Inc. Charlotte Luxury Custom Home Builder "A passion for customizing and building homes our customers will appreciate and enjoy drives everything we do at Paragon Homes of Charlotte."

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New Model Home Opens in Clovers River Oaks Community

Blue Ribbon Home Warranty Inc. | General Business Services in Lakewood
Blue Ribbon Home Warranty, Inc. has been the only locally owned and operated home warranty company in the state of Colorado since its founding in 1985. We on...

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Blue Ribbon Home Warranty Inc. | General Business Services in Lakewood - Video

July 11, 2014, 9:30 p.m.

New laws to clarify the relationship between builders and home owners have raised concerns among consumer advocates, who say the changes could make it harder to take action over shoddy work.

The changes to the Home Building Act, which regulates builders and contracts for building work, have passed NSW Parliament and will take effect within months.

The changes include a new definition of defective work, a demand for a schedule of progress payments in contracts, and tougher penalties for builders who refuse to rectify shoddy work.

Fair Trading NSW assistant commissioner John Tansey said the reform package was the result of considerable consultation with stakeholders.

"It is trying to particularly look at reducing disputes around issues that arise when they are doing building work, and giving all parties greater clarity about their rights and obligations," he said.

Progress payments, a standard part of most agreements, must now be included in a schedule as part of any building contract.

"Your control over the release of progress payments is one of the main safeguards a consumer has to make sure they are getting what they paid for, and they only hand over money when they have got what they paid for," Mr Tansey said.

"And it's equally important to ensure that consumers know when they will be due to pay builders, because that money is the lifeblood of the builder's project, and their business."

But Michelle Ericoli, a lawyer at the Home Building Advocacy Service, which represents home owners in disputes, had "grave concerns" the reforms reduced options available to people complaining of poor building work.

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Legislative changes 'huge loss' for consumers

StrucSure Home Warranty - New Home Warranty Provider
http://www.strucsure.com | 877.806.8777 StrucSure Home Warranty provides new home warranties to home builders. Our risk management tools and structural warra...

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StrucSure Home Warranty - New Home Warranty Provider - Video

San Antonio, TX (PRWEB) July 09, 2014

Linda Hepler, Account Executive for HOME of Texas (HOME), a Residential Warranty Company, LLC affiliate, will be available at the 2014 Sunbelt Builders Show this July at San Antonios JW Marriott to answer questions and provide information on any of the numerous builder warranty and builders risk insurance services provided by one of Texas leading new home warranty companies.

The Sunbelt Builders Show is one of the largest building industry events in North America and is wholly owned and operated by the Texas Association of Builders. Imagine an event powerful enough to lead an industry and reshape communities across the region. Sunbelt 2014 is a gathering of thousands of residential construction professionals from every sector of the housing industry. Every year, more than 2,500 leaders in residential and multifamily housing, remodeling, finance and management come together to share the latest information, exchange ideas, and foster lasting personal and professional relationships.

Sunbelt 2014 focuses on innovation and growth for attendees and exhibitors. The show offers a forward-thinking and fresh look at the construction industry, design, new products, and the latest lifestyle trends. Sunbelt 2014 is equally about creating opportunities, more value, and inspiring those in the housing industry. No other event delivers the same return on investment and quality of buyers from every segment of the residential construction industry. On exhibit will be innovative tools and services that strengthen the industry and help build communities.

To learn how new home warranties from HOME of Texas can positively impact business, simplify risk management, and enhance marketing strategy, stop by HOME booth #808.

ABOUT RESIDENTIAL WARRANTY COMPANY (RWC)

Residential Warranty Company, LLC is a leading provider of builder warranties. Builders seeking options in coverage, sensible home warranty protection, and assistance in dealing with customer service, choose RWC. In business for over 30 years, RWC has warranted over 3 million homes and its Insurer is rated A- (Excellent) by A.M. Best. An extensive menu of choices in both home warranties and general liability insurance is available, enabling builders to reduce their liability and increase the marketability of their homes.

ABOUT HOME OF TEXAS (HOME)

HOME of Texas is one of Texas oldest and largest providers of written insured new home warranties, providing homeowners with a strong foundation of security for their homes. HOME has created a menu of warranties and service options through a network of affiliated companies. The result is comprehensive coverage and effective risk management for the greatest long-term stability.

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HOME of Texas (HOME) Attends Upcoming Sunbelt Builders Show

4290 W 146 St, Cleveland, 44135
3 bedroom, 2 full baths. Full kitchenette in basement including sink (in addition to main kitchen). Front porch, enclosed patio in back (furniture to stay). Bar in basement stays! Many wonderful...

By: Karen Bostwick

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4290 W 146 St, Cleveland, 44135 - Video

Nice Single Family Home for Sale at Pembroke Pines, FL
"Charming and spacious 3/2 home with one car garge on large, fenced lot. Upgraded kitchen, extra pantry, storage space and large utility room. A/C 2 years new. NO HOA! One year American...

By: LEVY NUNEZ , CNS

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Nice Single Family Home for Sale at Pembroke Pines, FL - Video

LAS VEGAS - 8 on Your Side first reported in 2013 about a Nevada-based home warranty company that allegedly ripped off hundreds of customers. Now, the state is taking action.

8 on Your Side first investigated Sensible Home Warranty after valley resident Marie Frisa said the company refused to pay her claim for a new microwave.

That complaint was one of thousands nationwide. Sensible Home Warranty, which is based in Sparks, received more than 1,800 complaints with the Better Business Bureau, which gave the company an F rating.

At that time, the company was banned in two states. When 8 on Your Side began investigating Sensible Home Warranty in 2013, so did the Nevada Division of Insurance.

8 on Your Side helped Frisa get her money.

Meanwhile, the investigation continued, and the company pulled a fast one. According to its website, Sensible Home Warranty is out of business.

The Nevada Division of Insurance is questioning the way the company shut down. The division is investigating Sensible Home Warrantys business practices.

If you have a contract with Sensible Home Warranty, technically, you no longer have a home warranty. If you are waiting on an outstanding claim, technically, you are not going to get that money.

Regardless, the Nevada Division of Insurance wants to hear from the companys customers. The division is examining whether Sensible Home Warrantys bonds could be used to pay out existing claims.

If you wish to file a claim, contact the Nevada Division of Insurance. If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.

Link:
8 on Your Side: Home warranty company investigated