PRAIRIEVILLE - A homeowner with a home warranty can't seem to get her air conditioner fixed. It's been out for two weeks and inside her home it's north of 80 degrees.

Dawn Sorapuru thought getting a home warranty through American Home Shield would protect her, but instead she says it's hurting her. She pays a monthly warranty premium of $47 each month and expects results.

Multiple fans, portable A/C units and window units are blowing on full blast around the Prairieville house. Earlier this month, Sorapuru called American Home Shield about a problem with her A/C and a technician from Total Air Care visited her home.

"The first time they said that the coils on my condenser were dirty so they sprayed it off with a water hose," she said.

She paid the initial warranty fee of $75 during that first visit, but says the problem was not fixed. Another Total Air Care technician came out and replaced a weak capacitor. Sorapuru says the air conditioning still was not working properly after that. A third visit from a technician could not produce a issue. The fourth time, a veteran tech visited the home and reported there was a floating restriction inside the unit. The tech suggested the refrigerant be pulled out, the unit cleaned and the freon replaced.

"Do this massive amount of work and replace the freon, which would be $800," said Sorapuru.

The home warranty, only covers $10 per pound of freon. The rest, is on the homeowner. Frustrated, Sorapuru called to get a second opinion. A serviceman from another company says the A/C needs a new motor and the part should be delivered within four business days.

President of Total Air Care, Mike Niquette tells 2 On Your Side Sorapuru's air conditioning unit is experiencing intermittent issues and occasionally, it takes more than one time to determine the problem.

American Home Shield is a national company. The Better Business Bureau gives it a B grade. Over the past three years, the company has had over 8,000 customer complaints, many of which have been resolved, according the the company.

Jim Stalls, CEO of the Baton Rouge BBB branch suggests people do their homeowner prior to signing a contract with a home warranty company.

"Understand that the warranty may not automatically replace any problem, you know air conditioners, washer, dryer, whatever the case may be," said Stalls.

Read the contract, in addition to reviews online and research companies the home warranty company contracts to do the work.

Sorapuru says her only air conditioning and heating repair company option under the warranty is Total Air Care. She tells WBRZ she will be canceling her contract with American Home Shield.

"It's not worth it," she said.

Calls to American Home Shield were not returned.

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Home warranty company not providing results homeowner expects - WBRZ

A home is one of the largest investments a person will ever make, and it's important to protect that investment. With an HSA Home Warranty, you can. The home warranty provides valuable coverage to the mechanical systems and many of the appliances in your home. The home warranty is a service contract that will pay for the repairs or replacements of covered items in your home that fail due to normal wear and tear.

With HSA, you get the convenience of one source for most repairs so you can avoid the hassle of finding a service contractor on your own. When a covered system or appliance breaks down, all you need to do is contact us to report the problem. Whether it's your air conditioner or your dishwasher that breaks down, you simply click or call us. We'll talk to you about the failure and then let you know what the next steps will be. We have a large network of service providers who are pre-screened by HSA and qualified to take care of the failure.

Just one service request could save you hundredseven thousandsin repair and replacement costs. Compare the repair and replacement costs on these common failures:

Interested in learning more about how a home warranty works?

Watch this video

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HSA Home Warranty

Who Must Register All builders of owner-occupied new homes, including single family, townhouse, duplex (two-family), cooperative, condominium, factory-built, and modular residences are required to register with the New Home Warranty Program. A builder is any individual or organization in the business of constructing new homes, including anyone who constructs a new home for sale, acts as prime contractor to construct a new home for himself/herself or for another person, contracts with a general contractor for construction of a new home, or sells or transfers title to land and then participates in the construction of a new home. It does not include a person who constructs a new home for his/her own personal use, a licensed architect, engineer, or attorney, or someone who contracts with a licensed architect, engineer, or attorney to provide professional services related to the construction of a new home.

Each new home building business is required to register separately. The name of the company which is transferring title to the new home is the entity which must register and warrant the new home.

If approved, a builder is issued a registration card, which must be shown to the local construction official when construction permits for the new home are obtained. Registration is valid for two years from the approval date.

Builders who fail to register or maintain a current registration are subject to fines up to $2,000. Each home sold during the time the builder remains unregistered is considered a separate offense.

A builders registration can be suspended or denied if the builder fails to enroll, warrant, or continue to participate in the State Plan or an approved private plan, fails to correct or settle a claim after responsibility was established through the dispute settlement process, has officers, partners, stockholders, or directors who were involved in unregistered, suspended, or revoked new home building businesses, incurred or was responsible for incurring an award against the New Home Warranty Security Fund and the Fund has not been compensated, or failed to participate in the dispute settlement process. A builders registration can also be revoked for repeating any of the above violations set forth in this paragraph.

During the first year of a new homes warranty, warranty coverage extends to defective systems, workmanship, materials, plumbing, electrical and mechanical systems, appliances, fixtures, and equipment, and major structural defects. From the commencement date of the warranty up to two (2) years from that date, the mechanical, electrical, and plumbing systems and major structural defects are covered. The builder is responsible for warranty coverage during the first two years. During the third through tenth years of coverage, only major structural defects are covered.

If, for at least 10 years, there has been no payment made, and no final determination that a payment must be made, under either the State Plan or an approved private plan, as a result of a claim against the builder or a major structural defect, the contribution percentage shall be 0.17;

If, for at least seven years but less than 10 years, there has been no payment made, and no final determination that a payment must be made, under either the State Plan or an approved private plan, as a result of a claim against the builder or a major structural defect, the contribution percentage shall be 0.213;

If, for at least five years but less than seven years, there has been no payment made, and no final determination that a payment must be made, under either the State Plan or an approved private plan, as a result of a claim against the builder or a major structural defect, the contribution percentage shall be 0.255;

If, for at least two years but less than five years, there has been no payment made, and no final determination that a payment must be made, under either the State Plan or an approved private plan, as a result of a claim against the builder or a major structural defect, the contribution percentage shall be 0.298;

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