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Westcon Group's resellers are now being rewarded for the artfulness of opening a deal, rather than closing one.

In a partnership with vendor, Avaya, it has launched the Deal Room, a new application which has been developed for the Australian reseller market.

The new Deal Room app attempts to address the issue of deal-swooping' and rewards partners on their individual sales efforts for Avaya products.

The application encourages resellers to open more deals by then feeding the user more hot leads to assist with their sales pipeline.

In addition to offering the reseller pricing and priority pre-sales support, it also delivers a useful space for resellers to store information during the sales process. According to Westcon director of vendor alliances, marketing and innovation, Nick McMenemy, the Deal Room is a response to a significant and recurring issue for resellers worldwide. What were seeing are sales people opening a deal with a potential customer and a third-party reseller swooping into the conversation and closing the deal with a better offer on the product," he said.

"Its a universal pain-point for resellers, and we worked hard with Avaya to develop the Deal Room to address this. McMenemy said the company was now rewarding resellers on opening a deal, not closing.

"With the Deal Room we can identify resellers who open an Avaya deal, and help build out their sales pipeline in return," he said.

"The more deals they open, the more lead opportunities we can provide, McMenemy said. According to a company statement, it offers Westcons Avaya resellers with a deal registration system thats easy to use and available to sales staff on the run, with instant accessibility on tablet and smartphone devices, including iPads, iPhones, and Android devices. McMenemy said it also enabled his company to build a strategic stock profile to ensure it had the stock available to help the salesperson deliver the deal. Avaya managing director A/NZ, Tony Simonsen, said it had become clear from conversations with resellers that an application such as the Deal Room was needed. Sales people within the channel put considerable effort into starting the conversation with a potential customer and sales executives can become easily demotivated when another reseller comes in at the last minute and closes the deal," he said.

"This application is a real game-changer for resellers of Avaya products.

Tags marketing and innovationNick McMenemywestconWestcon GroupAvaya managing director A/NZdeal roomWestcon director of vendor alliancesTony SimonsenAvayadeal swooping

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Westcon Group launches the 'Deal Room' for resellers

Rockleigh, NJ, Crestron has infused the beauty, style, and ease-of-use of its TSW line of touch screens into the new TSS-752 room scheduling touch screen.

Now shipping, the TSS-752 features a brilliant 7-inch widescreen capacitive color display, bright color beacons that indicate room availability from afar, and a touch screen-centric interface with at-a-glance meeting and scheduling information. As with Crestron TSW touch screens, Smart Graphics delivers a dynamic, gesture-driven user experience with advanced, customizable room scheduling capabilities. A simple swipe of the new scrolling calendar ribbon conveniently reveals the rooms entire schedule for the day.

The TSS-752 represents a leap forward in room scheduling touch screens, both aesthetically and functionally, said Glen Marianko, Technology Manager. Its sleek, stylish, and simpler to use than our previous models. It delivers groundbreaking capabilities such as the responsive, intuitive scheduling interface, highlighted by the time-saving scrolling calendar ribbon. Now, you can view meeting details and reserve a room on the spot without having to flip through screen after screen.

No more wandering the hallways The TSS-752 features new side-mounted, multi-colored LEDs that act as beacons to provide clear indication of a rooms status. The touch screen sits just far enough from the wall to let you clearly see the LEDs from down the corridor. The TSS-752 eliminates the time-wasting, productivity-draining practice of wandering the hallways searching for an available room to hold your meeting.

Enterprise-wide integration Now, its easy to find and reserve any room on the network. The TSS-752 uses Crestron Fusion software to enable seamless integration with popular scheduling applications such as Microsoft Exchange, Office 365, IBM Notes, CollegeNET R25, and Google Calendar.

Crestron Fusion supports the use of room occupancy sensors to detect when no one has shown up for a scheduled meeting. In such an event, the current reservation can be cancelled automatically to make the room available to others. If a meeting ends earlier than scheduled, a touch of the End Now button makes the room available to others immediately.

New advanced room scheduling capabilities The Find room function lets you quickly locate an available space nearby. End or extend a reservation with one button touch, and reserve extra setup time ahead of the actual scheduled event. Scheduling panels also display broadcast messages sent from Crestron Fusion for emergencies or notices, such as an upcoming fire drill.

Simple, versatile mounting The TSS-752 can be installed in places other touch screens cant: on a wall over a standard 2-gang electrical box, or mounted to virtually any flat surface even glass, granite, or marble. An optional Mullion Kit (shipping soon) allows the TSS-752 to mount and route its cabling to any hollow, vertical support, or door jamb. A single Ethernet cable with PoE technology delivers operating power to the TSS-752 right through the LAN wiring.

Learn more For more information, including specifications, photos, pricing, and accessories visit the TSS-752 product page.

About Crestron For more than 40 years Crestron has been the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Providing integrated solutions to control audio, video, lighting, computer, IP and environmental systems, Crestron streamlines technology, improving the quality of life for people in corporate conference rooms, hotels, classrooms, auditoriums, and in their homes. Crestrons leadership stems from its dedicated people who are committed to providing the best products, programs and services in the industry. In addition to its World Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout the U.S., Canada, Europe, Asia, Latin America and Australia. Discover the world of Crestron by visiting http://www.crestron.com.

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Capacitive Touchscreen suits room scheduling applications.

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BALTIMORE (WJZ) Construction is well underway at the new Horseshoe Casino downtown. Now two celebrity chefs announce theyre opening a restaurant thereone with some serious Latin flavor.

Jessica Kartalija has more.

As casinos pop up around the country, celebrity chef-inspired cuisine is along for the ride. The new Horseshoe Casino in Baltimore is no exception.

Celebrity chef Aaron Sanchez from the Food Network show Chopped announced Monday hell open a 222-seat taqueria with Chef John Besh, who owns nine restaurants.

Baltimore is one of those cities really going through a renaissance right now and one of the things that really attracted John and I to this market was the idea of sharing Mexican food with an audience that would appreciate it and needs it desperately over here, he said.

Sanchez says the restaurantJohnny Sanchez, a play on both of their nameswill have live music and serve fresh tacos and tostados, as well as cocktails and stiff margaritas.

We want to have a fun restaurant. We want it to be loud; we want it to be a place that makes a statement, said Sanchez.

They also want to make their mark, as Bobby Flay did at Maryland Live.

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Horseshoe Casino Announces Restaurant With 2 Celeb Chefs

"Don't look at the columns," said chef/owner Michael Schlow, on a tour of what will soon become Tico, his Latin-influenced American restaurant on 14th Street NW. Construction is underway, and the columns, which have been painted with an abstraction in warm colors, are not to his liking. "It just doesn't fit ... I want the place to feel like it's been here a long time."

Luckily, his wife, Adrienne Schlow, is a mixed-media artist and, for Schlow, a miracle worker. "She's coming down to fix this," he said, and in a restaurant where Schlow has been involved in the smallest details -- from hand-designing the layout of the kitchen, to selecting the perfect tables, handmade in Arizona -- he plans to cede absolute creative control to his wife.

"She doesn't tell me what to do [in the kitchen], and I don't tell her what to do with the art," Schlow said.

Michael Schlow (Credit: Megan Pappadopoulos)

Tico, expected to open in early June, will be Schlow's grand debut in D.C. The chef, a James Beard Award winner, is well-known in New England, where he has six restaurants in Massachusetts, Connecticut and New Hampshire. Like other notable chefs from elsewhere -- Le Diplomate's Stephen Starr, Osteria Morini's Michael White -- he's come to stake his claim in the District.

Schlow has family in Silver Spring, and visited D.C. frequently as a kid. He also began to develop his professional career here, working for Jean-Louis Palladin at the Watergate: "I always looked up to him," Schlow said. He had been eager to return to D.C. and found space in the Louis complex at 1926 14th St. NW -- right next to the Trader Joe's -- through a frequent patron of his Boston restaurants, who also happened to work for the building's developer, JBG.

"This is not an opportunity for me to drop off a restaurant and go back to Boston," he said. "If this is successful, I will absolutely do more restaurants here."

And on a street where food has become the focus, Schlow's laid-back attitude may be seen as a refreshing change. Tico, a duplicate of his Boston restaurant of the same name, aims to be a neighborhood gathering place for simple American food with a Latin twist: Think fried chicken tacos, or breaded manchego with spicy pomegranate dip in place of mozzarella sticks.

"Nothing is authentic," Schlow said. The menu was inspired by his travels throughout Spain and Latin America, but also through the mother of all invention: necessity, of course.

"A lot of the dishes were bred out of me having nothing in my house to eat," he said. A shredded cabbage salad with a spicy salsa verde that he says is among the most popular dishes on Tico's menu was the result of some experimentation when he was faced with a near-empty fridge.

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Meet Michael Schlow, Ticos top toque

The Chinese Restaurant Awards added star power this year, attracting some of the best chefs in China. Three of five visiting Chinese chefs run Michelin-starred restaurants (Michelin inspectors visit only Hong Kong in China). The superstar chefs joined top-notch local Chinese chefs, cooking a 10-course Gold Medal Dinner after the awards ceremony Wednesday.

"This is the most famous collection of chefs ever assembled outside of China," said CRA founder Craig Stowe in an interview. "They were all intrigued and excited. They know there's a big Chinese population here and that food is important to them. They know the best Chinese food outside of China is in Vancouver." Some would say Vancouver outshines China because of the quality of products.

"We took the chefs to lunch at The Keg restaurant (at 688 Dunsmuir St. in Vancouver) and they were stunned by the quality of beef. They thought it was spectacular. It was Triple A Alberta filet mignon," says Stowe. "They know B.C. Dungeness crab, absolutely, they know Alberta pork, they know geoduck and they know we have spectacular seafood. The next step is to showcase Canadian beef." Some 90 tonnes of seafood is exported to China from Vancouver every week, says Stowe.

Now in its sixth year, the CRA is the go-to guide to Chinese food in Metro Vancouver for locals and tourists alike. Visitors to the website chineserestaurantawards.com are split evenly between locals and tourists.

"Most people have no idea how staggeringly important having good Chinese restaurants is to the B.C. economy," says Stowe.

"The high quality and variety separates Vancouver and Richmond from every city in the Western world. It's our secret weapon in attracting investment, trade and tourism.

"A lot of people in government and tourism don't realize it generates interest in business and visits to the city.

"It's a mecca and it's important for investment and immigration. All business in China is done around a table over lunch or dinner."

This year, the CRA gave awards for 10 signature dishes in nine categories, down from the 24 in previous years. Dynasty Seafood on Vancouver's West Broadway took two awards - one for the geoduck, done two ways and another for the hand-shredded chicken with bamboo.

"Diners discover restaurants and signature dishes they'd never have tried without the direction of the Chinese Restaurant Awards," says Stowe. "Local Chinese diners and chefs say they trust the results. Award-winning restaurants experience a spike in their

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2014 Chinese Restaurant Awards add culinary star power

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RAW VISION: Dozens of armed police board a Virgin Australia plane during a hijack scare at Bali international airport.

The man who sparked a hijack scare while on a Virgin Australia flight from Brisbane to Bali has returned home but avoided the media upon his arrival at Brisbane Airport.

Australian Federal Police officers were due to greet Gold Coast man Matt Lockley when he disembarked from a Virgin Australia flight at Brisbane Airport late Monday evening.

The 28-year-old plumber's Indonesian ordeal began on Friday, where he claimed an on-board incident was a misunderstanding when he mistook the cockpit door for a toilet door.

On his way home: Matt Christopher Lockley, who triggered a recent hijack on a Virgin Australia flight, leaves police headquarters in Denpasar. Photo: Reuters

After arriving in Denpasar, Mr Lockley was arrested and detained in a Bali police hospital, however Indonesian authorities released him after he told theman in-flight panic attack prompted him to bang on the cockpit door.

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As he prepared to leave the Indonesian airport on Monday afternoon, Mr Lockley looked calm and said nothing as he was hustled past journalists by a group of perhaps 10 officials, including representatives of the Indonesian immigration department, the airport authority, airport management and the Australian consulate.

He was taken straight to the departure gate suggesting the the pre-flight formalities had already been dealt with before he arrived at the airport.

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Truly Nolen, a family-owned pest control company serving Southwest Florida and other parts of the U.S., has earned the 2013 Super Service Award from Angies List.

Fewer than 5 percent of Angies List businesses in each industry are awarded the coveted Super Service Award each year, the Angies List website says.

We are humbled to be acknowledged as a leader in quality service, said Michelle Nolen Senner, director of marketing and advertising. As a member of Angies List, we look forward to providing excellent pest control services to homeowners and commercial businesses throughout the Naples area.

Nearly 1.5 million households nationwide use the members-only website to find service companies from health care providers to pest control. Relying on member experiences, Angies List receives more than 60,000 reviews each month, grading professionals on every aspect of their hired service.

Companies cant pay to be listed on Angies List.

Truly Nolen was founded in 1938. The Tucson, Ariz.-based company has more than 80 corporate branch offices in Arizona, California, Florida, Nevada, New Mexico, Texas and Utah.

More information: http://www.TrulyNolen.com

Estero letter carrier recognized as USPS Postal Hero

The Estero Post Office will recognize Barbara Saylors with the USPS Postal Hero Award at 10 a.m. Monday -- National Superhero Day.

The ceremony takes place at the Estero Carrier Annex Post Office, 8111 Broadway Avenue East.

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It's Your Business: Angie's List gives high honor to Truly Nolen

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